Module prestashop pour votre site e-commerce
With Freshdesk you can view, create and track tickets, and access your knowledge base via contact widget and chat, plan subscription limits
Les plus de ce module Prestashop
Facilite la gestion de votre SAV
- Support widget in the front office
- Ticket tracking in a customer account
- You can override or not contact form and replace it by Freshdesk Widget
- View and sync customer account with Freshdesk
- View ticket history in customer page in Back-Office
- Open tickets and profiles directly in Freshdesk from Back-office
- Chat*
Ce que vos clients aimeront
- Ticket tracking in customer panel via "My account"
- Create new tickets
- Widget tab available on any page
- Access to Freshdesk knowledge base via an emergent widget
- Chat
Installation
- Subscribe to a Freshdesk plan with access to the API
- A Freshchat account is required to use the chat service
- Download module
- Load in the back-office modules section
- Install and configure
Autre
- Implemented tickets for API v2.0
Lien associé à cet article :
https://addons.prestashop.com/fr/service-client/18332-freshdesk.html
