Module Re:amaze - Customer service, live chat, and helpdesk

SEAMLESS CUSTOMER HELPDESK

Re:amaze combines email, social media, mobile, and chat conversations seamlessly so your customers can reach you however they want. Collaborate with teammates using assignments, notes, and shared views.

Supported channels include Email, Website Chat, Facebook Pages, Facebook Messenger, Instagram, Twitter, WhatsApp, SMS, and Voice.

MANAGE MULTIPLE CHANNELS FOR MULTIPLE BUSINESSES

Easily manage your customer conversations from multiple storefronts or websites, whether you have one or one hundred. Our full featured helpdesk will help you look professional at all times!

START THE CONVERSATION

Send automated and targeted messages to customers for better engagement using Cues.

HELP CUSTOMERS FASTER

Chat with customers in Real Time even when you're not at your desk. Set customizable Office Hours to set expectations with customers. Let Chatbots help with common questions.

CUSTOMER INTERACTIONS AT YOUR FINGERTIPS

Preview customer's message as they type so you're always a step ahead. Use our unique Peek functionality to co-browse.

LIVE DASHBOARD

Monitor customers’ browsing activity, shopping data, and geolocation on your site and message them directly.

CUSTOMER DATA INSIGHTS

View custom profile data about your customers when they chat with your team. Automatically pull data from 3rd party apps or integrate your own app data via our SDK.

CUSTOMIZABLE AND BRANDED FOR YOUR BUSINESS

Offer your customers organized self-service support with rich topics and articles.

EMBEDDABLE OR SELF-HOSTED

Your FAQ can be displayed as a Help Site on the domain of your choice, embedded inline on your existing website, displayed within Chat, and used to power your Re:amaze chatbots.