Module prestashop pour votre site e-commerce
Manage incidents or problems with the shop orders in a more controlled way.
Les plus de ce module Prestashop
Facilite la gestion de votre SAV
- Manages the incidents of your shop in a more orthodox way.
- Improves communication with the customer.
- Improves the effectiveness and efficiency of the service.
- Improves user perception and satisfaction.
- Reduces the impact of the business on incidents resolved in a timely manner.
- Improves the quality and response time to the incidents of the user / client solving them with this support program.
- Disposition of management information to support decision making within a cycle of continuous improvement since it has traceability from the registry to the closure of the incident.
Ce que vos clients aimeront
- Increase interaction with the store. Customer can send a possible incidence about an order.
- Message history of the incidents available in your customer account.
- Request for the return of merchandise in the same incident.
- Possibility of adding attachments (images, videos, documents ...) that give evidence of the incident.
Installation
First of all, click “Add new module” at modules tab on back office. You will find it in the top right. After that, select packaged file you have downloaded and click “Upload file”. Now your module appears on modules list. Click on “Install”, and “Configure” next.
You can also unload .zip file and upload it into your modules directory. In this way you will install and configure module from modules admin.
Autre
Lien associé à cet article :
https://addons.prestashop.com/fr/gestion-commandes/18057-incidents-management.html
