Module LiveAgent - Multichannel Help Desk Software
Le Dimanche 19 décembre 20212021-12-19
Module prestashop pour votre site e-commerce
Integrate LiveAgent’s fastest live chat widget to your eCommerce site and provide quick help to your customers Keep track of their orders, as they're displayed in your dashboard. Get all information about your customers in one place.
Les plus de ce module Prestashop
Améliore la relation client
Reduce shopping cart abandonment
Cart abandonment rates are connected to bottlenecks in the buying process. Often times, shoppers’ questions go unanswered or the buying process can be too complicated or off-putting. LiveAgent gives you have the chance to significantly reduce the number of abandoned shopping carts, and a chance to recover shoppers through its advanced live chat & automation functionality.
Increase conversion rate
The best way to improve conversion rates is to focus on tweaking aspects of your customer support strategy. A great example of this is implementing live chat and providing real-time support to shoppers. Small tweaks like this can completely transform your conversion efforts. In fact, companies who said that they’re focused on the right live chat software can lead to up to a 29% increase in conversion rates
Improve customer service
Connect all your communication channels (phone, email, social media, live chat, customer portal) with LiveAgent. Whenever you receive a new query, it will be automatically pushed into our system and stored as a ticket. From there, you can manage, monitor, and respond to all tickets. The universal inbox is filled with tons of features that make ticket management easy such as automation features, tags, departments, and more.
Improve marketing
LiveAgent will improve your marketing and sales efforts in no time. Here’s what you can look forward to once you implement a help desk software into your daily workflow — and that’s just the tip of the iceberg: A secure, shared, universal inbox; Improved productivity; Improved customer satisfaction.
Increase response speed
LiveAgent boasts the fastest chat widget on the market. Chat with your customers in real-time, make use of pre-chat forms, offline forms, a real-time typing view, and more. With LiveAgent, increasing response speed is easy.
Decrease resolution time
Drastically decrease the resolution time of the incomings customer requests
Decrease ticket load
LiveAgent’s robust ticketing system streamlines all queries from email, live chat, social media, your call center, and knowledge base into one universal inbox that can be accessed by all agents at the same time.
Improve customer happiness
Customers want to have their issues solved immediately. Live chat is the perfect tool for that
Ce que vos clients aimeront
Faster issue resolution
LiveAgent's help desk software module is the right tool to get your problems solved in a quicker manner as the agents can keep track of the progress and fulfill the assigned SLA rules.
Connect with customer support instantenously
Our live chat module will enable to you get in touch with customer support agents instantly. Never wait for the answers more than few minutes. Don't know which product on the e-shop fits your needs the best? Just start the live chat and get your answers immediately.
All issues will be solved
LiveAgent's dashboard makes sure that none of your issues will ever get lost or unaswered. Agents can assign themselves to specific tickets or departments, therefore making sure that none of the received conversation ever slips through.
Opportunity to improve products
Have your word and help your favorite company in the process of improving the products. LiveAgent enables you to submit your feedback or suggestions directly to the customer support agents and therefore giving them your own perception of the services or products you have experience with.
Become the customer support hero
Make the Internet a better place by helping other customers with their issues. Our dedicated customer forum gives you the opportunity to assist other customer, who might have the similar issue as you had in the past. Share your knowledge and get praise.
Installation
- Download the module from your account
- Go to your shop's dashboard and go to Modules
- Install the module
- Go to the module's configuration page and set your code
Autre
Currently we are not aware that LiveAgent's multichannel help desk software module causes any troubles. If you ever spot any unusual behaviour, please, notify us!
Lien associé à cet article :
https://addons.prestashop.com/fr/support-chat-online/50977-liveagent-multichannel-help-desk-software.html
