Module LiveChat Live Chat

Module prestashop pour votre site e-commerce

LiveChat’s PrestaShop live chat module adds a chat widget to your store with ease. With LiveChat, you’ll be able to have conversations with on-site visitors, so you can offer them the help they need and help convert them into sales.

Les plus de ce module Prestashop

Incite vos visiteurs à finaliser leurs achats
LiveChat lets you chat with customers on the website, providing immediate assistance and increasing sales and customer satisfaction. This means you’ll be able to reach out to all of those customers that are looking for information on your website who would otherwise never try to contact you. 
 
Thanks to LiveChat’s PrestaShop live chat module, you can trace your customers’ browsing habits and get to know them better. Also, you can see which page they are browsing and offer help in choosing the right product. 
 
In addition to this,LiveChat provides a great customer engagement feature: chat invitations. It allows you to send time-based invitations for undecided shoppers. You can also nurture customers who reached a certain cart value to motivate them to make a purchase.

Ce que vos clients aimeront

  • You can be responsive to your customer’s pain points and questions the moment they occur
 
  • Having live chat support on your website means that your customers can access you more easily
 
  • Live chat is a preferred means of communication, it makes you look more innovative in the eye of your customers

Installation

It only takes a couple of minutes to add live chat to every page of your PrestaShop store.
 
Getting started is easy!
 
For starters, (1) you will need to buy the LiveChat module. *NOTE: LiveChat works in a subscription model, the lowest pricing tier starts at $19/m.
 
Next, (2) Install and Configure the module - you will be prompted with a screen that gives you an option to connect LiveChat with PrestaShop.

And finally, (3) create a new account or sign in to your existing LiveChat account. Et voilà! 
 
Looking for a step-by-step detailed tutorial on how to add live chat to PrestaShop - navigate to the LiveChat Help Center at https://www.livechatinc.com/help/


Autre

One of the key things about LiveChat’s live chat module for PrestaShop is that it is designed to work with any PrestaShop template or PrestaShop theme you may use without requiring any modifications.

Caractéristiques

With LiveChat, you can (1) see in real-time customers on your PrestaShop store, what they're looking at, and (2) help multiple customers at a time with their questions. 
 
In addition, you can (3) add tags for chat dialog, (4) review chat transcript and (5) share files with shoppers via the chat window.  
 
And if that's not enough, (6) LiveChat can be used as a contact form to offline messages or even to (7) enable customers to sign up to your mailing list.

Recommandations

  • This module requires an active subscription to work. You can create one while installing our chat module.

  • LiveChat comes with a 14-day free trial. Contact the LiveChat support team so they compensate you the initial cost of purchasing the module -- they will be happy to extend your free trial by one month.
 
  • To answer incoming chats you have to be logged into one of the LiveChat apps – LiveChat for web browser, LiveChat for macOS or LiveChat for Windows. 
 
  • There are also applications for mobile devices – iPhone, iPad, and Android, available to download for free from iTunes and Google Play.

Nouveautés de la version 1.1.0(13/05/2020)

  • new signup/signin flow in Connect service

Dispositions légales

Conformité RGPD

Ce module est conforme au Réglement européen sur la Protection des Données Personnelles.

Support et mises à jour

Lors de l'achat, votre abonnement Business Care de votre première année est automatiquement inclus, puis reconduit tacitement à la fin de la période.

Vous pouvez résilier votre abonnement à tout moment, avant la fin de la période en cours.

Les services inclus dans votre abonnement

  • Mises à jour sécurité
  • Mises à jour compatibilité
  • Évolutions et futures fonctionnalités
  • Support illimité

Vous souhaitez avoir plus de détails? Découvrez les questions les plus fréquemment posées autour de Business Care.


A propos

Développeur

Ancienneté

10/03/2018

Pays

India

Langues du support

EN